Access to services
The steps to follow to obtain information about a service or to get a quote for your project are as follows:
- The customer contacts the Genomics Service via email (to “genomica” [at] “iter.es”) to request information. The Genomics Service will send three documents: a user registration document, a document to reflect the technical characteristics of the sequencing project and the formal request for a quote. The customer will send this duly completed documentation by e-mail (Figure 3).
- The Genomics Service, in view of the documentation submitted by the client, will issue its estimate.
- If the client is in agreement with the budget, he must return the signed document and make the payment of 50% of the service in advance.
- The service will start running as soon as the samples associated with the request reach the Genomics Service.
- The Genomics Service will inform the client who must pay the remaining 50% of the service once the data and results of the service are generated and made available to the client.
- Finally, the customer will have, as a general rule, one (1) month to download the data and results of the service.
Figure 3. Flowchart describing the steps required for accessing the service and downloading data.
Once the service is completed and the client has been informed of the availability of project data and results, access to the supercomputing infrastructure will be made available for download with appropriate security measures. The procedure is detailed in section 6.11 of this website and in the teideHPC access documentation available at https://doc.hpc.iter.es. The Genomics Service will accompany you along with the ITER teideHPC Support Team throughout the process to obtain the access credentials and configure your FTP client to download the data.
CONTACT INFORMATION
Institute of Technology and Renewable Energies – ITER S.A.
Polígono Industrial de Granadilla, s/n
38600 – Granadilla de Abona
Santa Cruz de Tenerife – Spain
(+34) 922-747-700
difusion@iter.es
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